1. Introduction
Welcome to Mens Wear Warehouse. By accessing or using this website and any products or services offered through it (collectively, the “Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions (“Terms”). These Terms may be updated from time to time without notice, and it is your responsibility to review this page regularly for any changes.
Access to the Website is provided on a temporary basis. Mens Wear Warehouse reserves the right to modify, suspend, or withdraw the Website or any part of the Services at any time without notice. We are not liable if the Website becomes unavailable for any period.
2. Privacy Policy
Your use of this Website is also governed by our Privacy Policy, which outlines how your personal information is collected, used, and stored. By using this Website, you consent to the handling of your information in accordance with that policy and warrant that all information you provide is accurate.
3. Prohibited Conduct
You agree not to misuse the Website. This includes, but is not limited to:
- Engaging in or encouraging unlawful activities.
- Uploading, transmitting, or distributing harmful or malicious software such as viruses, trojans, or worms.
- Attempting to gain unauthorized access to any part of the Website or the systems supporting it.
- Uploading offensive, obscene, defamatory, or otherwise inappropriate material.
- Interfering with the Website’s functionality or disrupting other users’ experience.
- Infringing the intellectual property or proprietary rights of others.
- Sending unsolicited promotional material (spam).
- Attempting to overload, interfere with, or impair the Website or its servers.
Mens Wear Warehouse is not responsible for any damage caused by cyber-attacks, viruses, or similar harmful components arising from the use of the Website or from downloading content from it or any linked website.
4. Intellectual Property & Website Content
All content on this Website—including text, graphics, logos, designs, images, and trademarks—belongs to Mens Wear Warehouse or its licensors and is protected under Australian and international intellectual property laws.
You may print or save content for personal, non-commercial use only. You must not reproduce, modify, distribute, or exploit any content for commercial purposes without written permission from Mens Wear Warehouse.
We strive to ensure product images and descriptions on the Website are accurate; however, colours and details may vary due to screen displays or supplier changes. Information on the Website may be updated at any time without notice.
Hyperlinks to third-party websites are provided for convenience only and do not constitute endorsement by Mens Wear Warehouse.
5. Terms of Sale
5.1 Formation of Contract
When you place an order, you will receive an email acknowledging that we have received it. This does not constitute acceptance. Your order is only accepted once:
- any required verification is completed,
- your payment is approved, and
- the order has been processed.
At that point, a legally binding contract is formed.
5.2 Pricing & Availability
Prices and product information are published in good faith; however, errors may occur. If an error in pricing is identified after you place an order:
- we will contact you to reconfirm the order at the correct price, or
- cancel the order if we cannot reach you.
If your order is cancelled and you have already paid, a full refund will be issued.
Prices include GST where applicable. Delivery charges, if any, will be clearly shown before checkout.
We reserve the right to correct inaccuracies, update information, and refuse orders based on incorrect or outdated information (including pricing, shipping terms, or return details).
5.3 Verification Requirements
To protect customers and minimise fraud, Mens Wear Warehouse may request additional verification, including:
- A copy of your driver’s licence or photographic ID,
- Proof of billing address if it differs from your ID,
- Other relevant documentation at our discretion.
5.4 Payment
A pre-authorisation check may be performed on your card to ensure sufficient funds are available. Orders will not be dispatched until this clearance is confirmed.
Promotional codes may be offered from time to time. Conditions of use will be outlined at the time they are issued.
5.5 Gift Cards
Gift cards may be issued as physical cards or electronic vouchers. Key terms:
- Issued in Australian Dollars.
- Redeemable in Mens Wear Warehouse stores and on our website (depending on the card type).
- Not redeemable for cash.
- Valid for 12 months from the date of issue.
- Partially redeemable; unused balances will expire and will not be refunded.
- Lost or stolen cards will not be replaced.
If a gift card is used in a manner inconsistent with its intended purpose, you may be required to contact us for activation or support.
6. Disclaimer of Liability
All materials on the Website are provided “as is”. To the extent permitted by law, Mens Wear Warehouse excludes all warranties, conditions, and guarantees (express or implied), including but not limited to:
- Loss of profits, revenue, or data.
- Business interruption or consequential damages.
- Reputational damage.
- Costs of obtaining replacement goods or services.
This does not exclude liability for death or personal injury caused by negligence, fraud, or any liability that cannot legally be excluded.
7. Linking to the Website
You may link to our home page provided that:
- The link is fair and legal,
- It does not damage our reputation, and
- It does not suggest any endorsement or affiliation unless expressly approved.
You must not frame our Website or create links to any page other than the home page without written permission. We may revoke linking permission at any time.
8. Third-Party Links
Links from our Website to external sites are provided for convenience. Mens Wear Warehouse does not endorse and is not responsible for the content or accuracy of third-party websites.
9. Indemnity
You agree to indemnify and hold harmless Mens Wear Warehouse, its employees, agents, officers, and partners from any claims, damages, losses, or costs (including legal fees) resulting from your breach of these Terms or your misuse of the Website.
10. Variations
Mens Wear Warehouse may modify or update any part of the Website or Services at any time without notice.
11. Complaints
We aim to resolve issues promptly. If you have concerns or complaints, please contact us directly so we can work toward a solution.
12. Waiver
Failure by Mens Wear Warehouse to enforce any part of these Terms does not constitute a waiver of our rights in future circumstances.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes shall be resolved in the courts of Victoria.
14. Entire Agreement
These Terms represent the complete agreement between you and Mens Wear Warehouse regarding use of the Website and supersede any prior agreements. Any waivers or variations must be in writing and signed by an authorised representative of Mens Wear Warehouse.
Online purchases & returns
We understand that purchasing a tailored garment online can be tricky, subsequently; we offer a full refund in the event of a change of mind.
For a return or an exchange, online orders have to be sent back to our store within 30 days from the date of purchase.
After we have received your return, you can expect to receive your refund within 14 days. This will be sent to the same method you used to pay.
Once your return has been processed, you will receive a confirmation email.
To request a return or exchange, don’t forget to fill out and include our “returns & exchanges” form when sending a product back to us. Postage costs are not covered.
Conditions of purchase
- A valid proof of purchase is required (bank statement, store receipt or order number for online purchases) on all return transactions.
- Under the Australian Consumer Law (ACL), consumers have a right to return faulty goods in certain circumstances.
- If the product has a major failure, the consumer has the right to choose between a replacement or a refund. If the product has a minor failure, the business can choose to give the consumer a free repair instead of a replacement or refund.
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Additional information
- Refunds are only processed from our head office. Stores are not authorised to process refunds.
- Return can be made on sale items, and items purchased at all Mens wear ware house stores including outlets.
- If a garment has been altered, this is deemed to not be in original condition and therefore not eligible for an exchange, refund or credit note.
- In-store and online prices may vary depending on promotional activity at the time of purchase.
- Gift cards can be redeemed for merchandise only at Mens wear warehouse stores. Gift cards cannot be redeemed for cash.
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What is a major failure
A product or good has a major failure when:
- It has a problem that would have stopped someone from buying it if they had known about it
- It is unsafe
- It is significantly different from any sample or description
- It doesn’t do what the business said it would, or what the consumer asked for, and can’t easily be made suitable for such a purpose.
Businesses are not required to provide refunds to consumers because of a change of mind when there is no major or minor failure in relation to the good and the good was properly described.
This change of mind policy does not affect your rights under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund.
For more information about your rights as a consumer please